Specification review
Confirm that the quotation, visual reference, size, finish, quantity and approval method describe the same deliverable.
Approved benchmark, inspection and packing
Hand-Painted Artwork Quality Control
See how your approved artwork reference connects to the finished surface, frame and shipment. XM coordinates artwork, finishing and packing checks against the agreed specification, giving your team clear points to review.
The control document
Quality begins before production.
Your approved reference records the composition, palette, texture and size. Finishing, quantity, accepted variation and review evidence complete the specification, giving quality decisions a clear starting point.
Typical control points
- Artwork reference and approved visual evidence
- Finished dimensions and orientation
- Canvas, texture and medium route
- Frame profile and finish where applicable
- Labeling, set matching and quantity
- Packing method and shipment form
Inspection stages
Four checks, one traceable record
Artwork review
Compare composition, palette, texture and key details with the approved benchmark while respecting the agreed artist-made tolerance.
Finishing review
Check stretching or frame details, edges, hardware requirements, surface condition, labeling and set consistency.
Packing review
Confirm the shipment form, protective layers, corner and surface protection, labels and package count against the order.
Packing route
Rolled, stretched and framed work need different protection.
Packing is matched to the shipment form, dimensions, surface relief and destination. The final quotation should identify whether artwork ships rolled, stretched or framed and which packing evidence is required before dispatch.
Quality control FAQ
Questions about approval and inspection
What is an approved master artwork?
An approved master is the visual and specification benchmark used to evaluate later production. It records the composition, palette, texture direction, dimensions, canvas, finish and any agreed tolerance rather than relying on memory or informal messages.
How does XM check color variation in hand-painted art?
Color is reviewed against the approved palette relationship and reference evidence. Because pigments are mixed and applied by hand, the goal is controlled similarity within the agreed range, not a claim of pixel-identical output.
Can buyers receive photos or video before shipping?
Photo or video review can be included when agreed for the project. The required views, timing and approval responsibility should be defined before production so the evidence is useful and does not create an unclear late-stage review.
How is artwork packed for international shipping?
The packing route depends on whether the artwork is rolled, stretched or framed, as well as its dimensions, texture and shipment method. Protective layers, corners, surfaces, labels and package count are matched to the confirmed specification.
How can I evaluate color and texture beyond a screen image?
Request the views needed for your decision: the whole composition, close surface details, edges and side lighting for raised texture. Photo or video review and physical sample requirements are agreed per project; screen color alone is not an exact material match.
What if the artwork needs a change or arrives damaged?
Agree review stages, revision scope, cancellation and remedy terms in the quotation or order document. If a shipment arrives damaged, retain the packaging and record the artwork, labels and affected areas, then contact XM with your order reference for review under the agreed terms.
What should I know about care when the artwork arrives?
Ask for handling and care guidance for the selected medium, surface and finish. Confirm when it can be unpacked, stretched or installed. If the surface seems tacky, smells unexpectedly strong or appears damaged, contact XM before attempting to clean or alter it.
Define inspection before production
Add quality-control requirements to your brief.
Tell XM which visual, finishing, evidence and packing decisions your team must approve.
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Artwork inspection matrix
| Check | Evidence to agree for the order |
|---|---|
| Size & composition | Measured canvas or finished frame dimensions; compare layout with the approved reference. |
| Palette & texture | Full artwork and detail views under agreed lighting; natural handmade variation is reviewed against the approval. |
| Edges & frame | Corner, edge and frame views; confirm finish, fit and any agreed hardware. |
| Surface protection & packing | Confirm protective materials suited to the surface, package condition views and handling notes. |
| Labels & carton marks | Match the order reference, quantities and agreed room or SKU labels with the packing record. |
This matrix describes inspection topics to agree, not certification or a guarantee that every evidence type is included in every order.